Privacy Policy
| Introduction |
MIQALab GmbH ('MIQALab', 'we', 'our', 'us') is committed to protecting your personal data and complying with the General Data Protection Regulation (GDPR) and applicable Austrian data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our online shop, create a customer account, subscribe to our newsletter, or contact us.
| Data Controller |
MIQALab GmbH
Anton-Rauch Straße 8a
6020 Innsbruck
Austria
Email: office@miqa-lab.com
| Personal Data We Collect |
We may collect identification and contact information (name, company, address, email, telephone), account information, order and billing information, payment-related information processed by payment providers, communications, newsletter preferences, technical information such as IP address, browser, device, operating system, cookies, and website usage information.
| How We Collect Data |
Data is collected when you visit our website, submit contact forms, create an account, place an order, subscribe to our newsletter, communicate with us, or through cookies and similar technologies provided by Wix and integrated services.
| Purposes and Legal Basis |
We process personal data to provide our website and webshop, process orders, create customer accounts, respond to enquiries, send newsletters where consent has been obtained, improve our services, comply with legal obligations, prevent fraud, and analyse website performance. Processing is based on Article 6 GDPR, including consent, contract performance, legal obligations and legitimate interests.
| Customer Accounts |
Customers may create an account to manage orders and personal information. Users are responsible for maintaining the confidentiality of their login credentials.
| Online Shop |
Personal data is processed to fulfil orders, deliver products, prepare invoices, provide customer support and comply with accounting and tax obligations.
| Payments |
Payments may be made by credit card or bank transfer. Credit card payments are processed by the respective payment service providers. MIQALab does not store complete credit card information.
| Contact Forms |
Information submitted through contact forms is used solely to respond to enquiries and provide requested information.
| Newsletter |
If you subscribe to our newsletter, we process your email address to send product information, company news and updates. You may unsubscribe at any time using the unsubscribe link or by contacting us.
| Cookies |
Our website uses cookies and similar technologies provided through the Wix platform. Cookies are used to ensure website functionality, security, user preferences and performance. Where required by law, consent will be requested before non-essential cookies are used.
| Force Majeure |
Seller is not liable for delays or failure due to events beyond reasonable control, including but not limited to natural disasters, supply chain disruptions, or regulatory actions.
| Google Ads |
We may use Google Ads and related conversion tracking technologies to measure the effectiveness of advertising campaigns and improve our marketing activities. These services may place cookies on your device subject to your consent where required.
| Wix Hosting |
Our website is hosted by Wix. Personal data may be processed on Wix servers and infrastructure in accordance with Wix's applicable privacy and security standards.
| Data Sharing |
We may share personal data with service providers including hosting providers, payment providers, logistics partners, IT service providers and legal authorities where required by law. We do not sell personal data.
| International Transfers |
Where personal data is transferred outside the European Economic Area, appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms will be implemented where required.
| Data Retention |
Personal data is retained only as long as necessary for the purposes described in this Privacy Policy or as required by applicable law, including accounting and tax regulations.
| Data Security |
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or destruction.
| Your Rights |
Under the GDPR you may request access, rectification, erasure, restriction of processing, data portability, object to processing, withdraw consent where applicable, and lodge a complaint with the competent supervisory authority.
| Children's Privacy |
Our website and services are not intended for children under the age of 16 and we do not knowingly collect personal information from children.
| Changes |
We may update this Privacy Policy from time to time. The latest version will always be published on our website with the revised effective date.
| Contact |
For any privacy-related questions or requests, please contact:
MIQALab GmbH
Anton-Rauch Straße 8a
6020 Innsbruck
Austria
Email: office@miqa-lab.com